Job Openings at 4D Global

Grade – G04        

Career Band – Manager – III

Department – AR Operations

Job Description –

• Execute day to day activities, planning of deliverables as per availability of agents. Overseeing and driving all team members and their activities towards every client account.
• To ensure the team meets the required SLAs, both in terms of production and quality of work.
• Initiate process improvement methods and best practices that will improve the performance of the team
• Managing everyday operations of the team, inclusive of team attendance, attrition to minimize any negative impact in the process.
• Identifying and implementing ways to build better team effectiveness by encouraging a healthy environment for the team.
• Maintain compliance in process with HIPAA and ISO standards and adhere to company policies.
• Review and reporting on process updates and team metrics with the management team.

Requirements / Qualification –

• Experience of 6 -8 years in Revenue Cycle Healthcare Operations in a managerial role. (Assistant Manager & Above)
• Excellent ORAL and WRITTEN Communication Skills
• Experience in handling both DATA (Demo, Charges, Payment Posting) and VOICE Processes (AR Follow-up) with practical knowledge of each process.
• Should have handled a team of minimum 25+ Employees
• Should have good knowledge in operations planning techniques and good execution capabilities.

Location – Chennai

Shift Timings – 6.30 pm to 3.30 am.

Reporting to – Manager – AR Operations

Grade – G05        

Career Band –Supervisor – II

Department – AR Operations

Job Description –

• Manage and allocate daily work volumes to ensure client SLAs & TAT are met.
• Assist with production for all client-specific processes.
• Manage day-to-day planning and problem solving related to in-bound work volumes.
• Tracked the team member’s work to proactively identify and resolve shortages impacting production plans.
• Development and delivery of routine reports required to monitor and report on team’s performance and provide customer feedback.
• Directly engaging in problem solving on production related issues with team members, as required.
• Coordinated training and mentoring of new team members who joined the project recently.
• Produced regular performance reports and reviews, seeking areas for improved operational efficiency.
• Developing a strong business relationship with the client and analyze the client’s performance are achieved and outcome results are aligned to both Client and Organization goals.

Requirements / Qualification –

• 5+ Years of Experience in US Healthcare – RCM.
• Experience in handling AR Follow-up and Denial Management.
• Should have experience of handling 10 to 15 employees.
• Excellent written and verbal communication.
• Excellent interpersonal and collaborative skills.
• Initiator with the ability to lead and own end to end projects.
• Multiple billing platform / software experience will be and added advantage.
• Must be Graduate from any stream.

Location – Chennai

Shift Timings – 6.30 pm to 3.30 am.

Reporting to – Sr. Team Leader / Assistant Manager – AR Operations

Grade – G06        

Career Band –Professional II

Department – AR Operations

Job Description –

• Responsible for calling US insurance companies on behalf of Physician/Medical Billing.
• Reviewing EOB, captu ring denials, fixing them for payments, and understanding recoupment.
• Able to resolve billing issues.
• Appropriate action for denied claims.
• Knowledge of denials, appeals & referrals.
• Good knowledge of the complete RCM process.

Requirements / Qualification –

• Minimum 1 year experience in AR Calling.
• Should have very strong verbal and written communication skill with the ability to speakconfidently and interact with the insurance representativeson the phone calls with confidentiality and following the HIPAA compliance.

Location – Chennai

Shift Timings – 6.30 pm to 3.30 am.

Reporting to– Team Leader – AR Operations

Grade – G06        

Career Band –Professional – II

Department – Billing Operations

Job Description –

• Access and download super bills and face sheets from client file server.
• Track and maintain the status log.
• Pull the patient details in Client software using the name or DOB.
• If patient details not found, Demo has to be created using the face sheet.
• Need to check the eligibility status for patient insurance.
• Charges have to be keyed according to the client protocol.
• All the queries should be maintained in the log and client has to be updated by EOD.

Requirements / Qualification –

• Minimum 1 year experience in Demo and Charge.
• Good typing skills.
• Must be Graduate in any stream.

Location – Chennai

Shift Timings – 9.00 am to 06.00 pm.

Reporting to – Team Leader – Billing Operations

Grade – G06        

Career Band –Professional – II

Department – Billing Operations

Job Description –

• Reviewing EOB’S.
• Manual posting and auto posting.
• Identify denial codes (RARC & CARC) with denial reason & Correspondence.
• Post checks to the correct patients.
• HSA and HRA Payments.
• Adjustments and write off scenario, if patient’s secondary is Medicaid.

Requirements / Qualification –

• Minimum 1 year experience in Payment Posting.
• Good typing skills.
• Knowledge in payment formulas, co-pay, co-insurance and deductibles.
• Must be Graduate in any stream.

Location – Chennai

Shift Timings – 9.00 am to 06.00 pm.

Reporting to – Team Leader – Billing Operations

Grade – G05        

Career Band – Supervisor – III

Department – BE – Quality

Job Description –

• Minimum 3+ years of experience in same day surgery (Especially in Integumentary, Cardiology, Gastrointestinal)
• E/M and ED coding is added advantage
• In-depth knowledge about modifiers and ICD 10 CM coding guidelines.
• CPC/COC certification is mandatory.

Requirements / Qualification –

• Minimum 1 year as a QA Analyst or 2+ years of experience in US Healthcare, Revenue Cycle Management (RCM); Knowledge of Six Sigma principles is preferred.
• Must be Graduate in any stream.
• Good eye for details and structured thought process.
• Excellent interpersonal skills.
• Should have excellent communication Skills.

Location – Chennai

Shift Timings – 9 am- 6pm.

Reporting to – Quality Assurance Leader- BE – Quality

Grade – G04        

Career Band – Business Manager – III

Department – Customer Success & Transition

Job Description –

• Build relationships with key employees among each client.
• Create plans to address client’s business needs.
• Advise clients on creating profitable processes.
• Schedule regular meetings with customers to ensure they are satisfied.
• Act as point of contact for complaints and escalate issues as appropriate
• Ensure both the company and clients adhere to contract terms
• Set sales and revenue targets and work diligently to meet them
• Collaborate with internal teams to address client needs

Requirements / Qualification –

• Overall experience of 7 years on Medical Billing
• Minimum of 2 years on leadership role.
• Excellent verbal and written communication skills.

Location – Chennai

Shift Timings – 4pm-1 am.

Reporting to – Director- Customer Success & Transition

Grade – G05        

Career Band – Supervisor – II

Department – Customer Success & Transition

Job Description –                

• Should have prior experience working at client facing role.
• Excellent Communication Skills, Witty, Should know how to build client rapport and manage client calls effectively.
• RCM experience, End to End RCM experience would be added advantage.
• Team player, open to feedback, flexible to work.
• Result oriented, innovative thinker, creative, Automation knowledge would be added advantage.
• Ensuring Client SLA’s/TAT is met across the board. Focusing on giving value add to the clients.
• Understands operations & strategies. Works hand in hand with Operations.
• Knows reporting, analytics, Client decks, Client reports etc.
• Hands on client transitions and understands the detailing involved in the transitions, SOP creation. DOU creation etc.
• Knows how to tackle client and operational issues and provides solution.

Requirements / Qualification –

• Experience as TL for at least 1 year.
• Strong analytical background.
• Strong knowledge of Health care vertical in CRM.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Must be graduate from any stream.

Location – Chennai

Shift Timings – 6.30 pm to 3.30 am.

Reporting to – Director- Customer Success & Transition

Grade – G05        

Career Band – Supervisor – II

Department – Customer Success & Transition

Job Description –

• Should have prior experience working at client facing role.
• Excellent Communication Skills, Witty, Should know how to build client rapport and manage client calls effectively.
• RCM experience, End to End RCM experience would be added advantage.
• Team player, open to feedback, flexible to work.
• Result oriented, innovative thinker, creative, Automation knowledge would be added advantage.
• Ensuring Client SLA’s/TAT is met across the board. Focusing on giving value add to the clients.
• Understands operations & strategies. Works hand in hand with Operations.
• Knows reporting, analytics, Client decks, Client reports etc.
• Hands on client transitions and understands the detailing involved in the transitions, SOP creation. DOU creation etc.
• Knows how to tackle client and operational issues and provides solution.

Requirements / Qualification –

• Experience as TL for at least 1 year.
• Strong analytical background.
• Strong knowledge of Health care vertical in CRM.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Must be graduate from any stream.

Location – Chennai

Shift Timings – 6.30 pm to 3.30 am.

Reporting to – Director- Customer Success & Transition

Grade – G04        

Career Band – Manager – III

Department – Finance And Accounts

Job Description –

• Manage the Overall financial Operations of the company.
• Accounts Payable & Vendor Management.
• Accounts Receivable.
• Fund flow Planning.
• Assistance in Salary disbursement.
• P&L and Income expense statements .
• Budgeting & Variance analysis.
• MIS Reporting.
• Liaising with other Departments,Vendors, Banks & Auditors.
• GST Monthly Filing & E invoicing.
• GST Annual assessment & Refunds processing.
• TDS remi ttance, Filing & Issuing Form 16.
• Advance Tax Computation & Payment.
• EPF,ESI,PT,LWF & ROC Compliances Filing & Management.

Requirements / Qualification –

• Overall 10+ years of experience in Finance & Accounts.
• Strong Financial Management ability, analysis and interpretation
• Bachelor’s degree (or equivalent) in finance or related field.
• Well versed with Excel and other Accounting
• Strong Leadership Skills,Strong Communication skills and effectiveness, in oral, written, presentation & Reporting.
• Excellent communication skills.

Location – Chennai

Shift Timings – 10.00 am to 7.00 pm

Reporting to – Manager – Finance and Accounts

Job Summary:

The Solutions Designer is responsible for designing and implementing scalable, robust, and maintainable solutions that meet business requirements. This role involves collaborating with clients, stakeholders, and development teams to create effective technical architectures and ensure successful delivery of projects.

Key Responsibilities:

Requirements Analysis:

Collaborate with clients and stakeholders to understand business needs and requirements.

Analyze and document functional and non-functional requirements.

Solution Design:

Develop end-to-end technical solutions that align with business objectives.

Create comprehensive system architectures and designs.

Ensure solutions are scalable, secure, and maintainable.

Technical Leadership:

Provide technical leadership to development teams.

Guide and mentor team members in best practices and design principles.

Collaborate with cross-functional teams to drive project success.

Technology Evaluation:

Evaluate and recommend technologies, tools, and frameworks for project implementation.

Stay abreast of industry trends and emerging technologies.

Documentation:

Create detailed technical documentation including architecture diagrams, design specifications, and documentation for development teams.

Collaboration:

Work closely with business analysts, project managers, and other stakeholders to ensure alignment between business goals and technical solutions.

Collaborate with development and testing teams to ensure successful implementation.

Quality Assurance:

Conduct design reviews to ensure solutions meet quality standards.

Identify and address technical debt and potential issues early in the development process.

Client Interaction:

Engage with clients to gather feedback, address concerns, and ensure satisfaction with the proposed solutions.

Requirements:

Bachelor’s or master’s degree in computer science, Information Technology, or related field.

Proven experience as a Solution Architect or in a similar role.

Strong knowledge of software architecture, design patterns, and best practices.

Proficiency in multiple programming languages and technologies.

Excellent communication and interpersonal skills.

Ability to work collaboratively in a team environment.

Problem-solving and critical-thinking skills.

Preferred Qualifications:

Relevant certifications (e.g., TOGAF, AWS Certified Solutions Architect, etc.).

Experience with specific technologies relevant to the industry or organization.

This job description provides a general overview, and the specific requirements may vary depending on the industry, company size, and the nature of projects.

Location – Chennai