Welcome to our FAQ section, where we address common inquiries about our medical billing solutions. We understand that you might have questions, and we’re here to provide you with accurate answers. If you can’t find the information you’re looking for
Patient Demographic Entry, Charge Entry, Coding, Payment Posting, Denial Management, A/R Follow-Up, Provider Credentialing, Credit Balance Resolution, Eligibility and Verification of Benefits
If you are looking for a service that is not listed, let us know! We will work with you to meet all of your business needs.
Pricing is based on how many Full Time Employees you have with us. We have four pricing structures depending on the employee skill set:
We do not work directly with providers. We work with billing companies, software companies and medical groups that have a large in-house billing department.
Our goal is to support US based billing staff members allowing them to do their best work possible. We work with billing companies, and healthcare groups alike and don’t want to compete with our clients. We are your back office and support system, not your competitor.
If you don’t see your Practice Management or Electronic Medical Records systems listed, please let us know!
While each billing operation is different in their needs, there are certain tasks that are easiest to begin with. All data entry should be offshored to create a 24 hours service. Likewise, payment posting is another easy first step. Another easy option is to have us start with AR follow up. This saves your staff time waiting on hold during those first touches. We can take care of much of the aging, allowing your staff to focus on higher level tasks such as appeals.
The onboarding process is fast and simple. We can be ready to help your team within a matter of days.
In the beginning we have daily check in calls to ensure we are on the right track. Once our relationship develops we can talk as often as is necessary. Our team will get on weekly calls with your team or whatever frequency your team requires.
Having a vendor you currently work with should make the transition even easier than usual. If you currently work with a vendor you have likely documented many of your procedures. All it will take is one training call and we can get started.
Every single one of our employees are educated in HIPAA guidelines. Compliance is the key to our business in every department and is based on the four cornerstones of ethics, values, integrity and respect for customer’s privacy. Our office is completely secure as is the data.
4D Global is an ISO 9001:2015 certified company.
This certification is the international standard that specifies requirements for a Quality Management System. 4D Global uses these standards to demonstrate the ability to consistently provide services that meet customer requirements. 4D Global office has a complete data communication and storage infrastructure, with secure dedicated servers and firewall. We are committed to safeguarding customer and patient data during transmission, handling and processing of claims.
We take our customers business and our obligations very seriously and as a result of this we also ensure the following :
It can be hard when a team does not understand your vision. The best thing to do is to communicate as much as you can. We have found that video calls help people feel more comfortable when they have faces with names. Also check out this article we wrote about getting push back from your staff.
