Welcome to our FAQ section, where we address common inquiries about our medical billing solutions. We understand that you might have questions, and we’re here to provide you with accurate answers. If you can’t find the information you’re looking for
Patient Demographic Entry, Charge Entry, Coding, Payment Posting, Denial Management, A/R Follow-Up, Provider Credentialing, Credit Balance Resolution, Eligibility and Verification of Benefits
If you are looking for a service that is not listed, let us know! We will work with you to meet all of your business needs.
Pricing is based on how many Full Time Employees you have with us. We have four pricing structures depending on the employee skill set:
We do not work directly with providers. We work with billing companies, software companies and medical groups that have a large in-house billing department.
Our goal is to support US based billing staff members allowing them to do their best work possible. We work with billing companies, and healthcare groups alike and don’t want to compete with our clients. We are your back office and support system, not your competitor.
If you don’t see your Practice Management or Electronic Medical Records systems listed, please let us know!
While each billing operation is different in their needs, there are certain tasks that are easiest to begin with. All data entry should be offshored to create a 24 hours service. Likewise, payment posting is another easy first step. Another easy option is to have us start with AR follow up. This saves your staff time waiting on hold during those first touches. We can take care of much of the aging, allowing your staff to focus on higher level tasks such as appeals.
The onboarding process is fast and simple. We can be ready to help your team within a matter of days.
In the beginning we have daily check in calls to ensure we are on the right track. Once our relationship develops we can talk as often as is necessary. Our team will get on weekly calls with your team or whatever frequency your team requires.
Having a vendor you currently work with should make the transition even easier than usual. If you currently work with a vendor you have likely documented many of your procedures. All it will take is one training call and we can get started.
Every single one of our employees are educated in HIPAA guidelines. Compliance is the key to our business in every department and is based on the four cornerstones of ethics, values, integrity and respect for customer’s privacy. Our office is completely secure as is the data.
4D Global is an ISO 9001:2015 certified company.
This certification is the international standard that specifies requirements for a Quality Management System. 4D Global uses these standards to demonstrate the ability to consistently provide services that meet customer requirements. 4D Global office has a complete data communication and storage infrastructure, with secure dedicated servers and firewall. We are committed to safeguarding customer and patient data during transmission, handling and processing of claims.
We take our customers business and our obligations very seriously and as a result of this we also ensure the following :
It can be hard when a team does not understand your vision. The best thing to do is to communicate as much as you can. We have found that video calls help people feel more comfortable when they have faces with names. Also check out this article we wrote about getting push back from your staff.
Executive Vice President & Head of Operations
Deepesh is an accomplished executive with 22+ years of experience in operations management. He has a proven track record of driving operational efficiency, optimizing processes, and delivering results. As an Executive Vice President and Head of Operations, Deepesh is responsible for overseeing a range of functions critical to our company’s success, including HR, finance, IT, and facilities management. He oversees all aspects of our company’s operations, logistics & administration.
Deepesh is a strong advocate for customer service and employee engagement and is committed to creating a positive workplace culture that fosters collaboration and innovation. He is dedicated to delivering exceptional results and is passionate about helping 4D achieve its full potential. Prior to joining 4D, he held senior operations roles where he successfully implemented operational improvements that increased efficiency and reduced costs.
Hobby & Interest: Deepesh is an avid traveler and loves exploring new destinations across the world. He has a young family & prefers spending quality time with his daughter, wife, and mother.
Senior Vice President of Business Development and Marketing
Randy has 25 years of experience in the Healthcare Industry as a team builder, team leader, and national sales manager. He is passionate, dynamic, creative, and innovative. He has a successful career in the Healthcare Industry by maximizing business performance through a foundation of strategy, analytics, as well as people and culture development. Demonstrated success driving multi-million-dollar sales growth, developing, and building company infrastructures, building sales and business development teams, and executing sales strategies. He is known for strategy development and execution and has broad cross-functional experience in sales management and sales operations.
Randy will be leading our sales, business development, and marketing teams. He will be developing, implementing, and executing our sales, marketing, and growth strategies. He is dedicated to building leaders and helping others to achieve success. He will be creating new business opportunities and strategic partnerships for 4D Global Inc.
Hobbies and Interests: Randy enjoys exercising, lifting weights, golfing, pickleball, and spending time with family and friends.
Founder & CEO
Chanie Gluck is a successful entrepreneur and seasoned veteran of the medical billing business. She launched 4D Global, Inc. after selling her Medical Billing Company – 4D Medical, which she owned and operated for 13 years. Chanie began her medical billing career in 1994 working in the billing department of a multi-specialty medical center.
Chanie is a visionary entrepreneur with 28+ years of experience in the medical billing industry. She has a passion for making healthcare effective and efficient through outsourcing capabilities. Under Chanie’s leadership, 4D Global has grown from a startup to a fast-growing company Inc 5000 company and a leader in the medical billing market. As the Founder and CEO of 4D Global, Chanie is responsible for setting the strategic direction of the organization and driving growth and success.
She is deeply committed to 4D’s mission and values and is dedicated to delivering exceptional results for our customers and stakeholders. She hosts two podcasts’ Leaders In Medical Billing and Growing Global . Chanie’s entrepreneurial journey includes being recognized as one of the top CEO’s & She is also actively involved in corporate social responsibility initiatives and is committed to making a positive impact on the world.
Check out her website at www.chaniegluck.com
Hobby & Interest: Yoga, cycle classes, art – painting, reading, lifetime learner, world traveler and enjoys spending time with her husband and four children.
