As time moves forward and as industries change the expectations from your customers change. For businesses to continue to stay ahead of their competition, they need to be able...
Businesses spend a lot of time and money building their client base. According to Brightback’s State of Customer Retention Survey only 14% of B2B companies put improving customer satisfaction...
The phrase “the customer is always right,” was popularized during the rise of retail. The philosophy is that customer complaints should be taken seriously and not allow them to...
The process of winning your customer does not end at closed-won. You have proven that your product solves their need, but what happens after that? The next hurdle is...